Returns Policy

If you have had an issue with your hamper please contact our office so we can discuss alternative options and or a refund where we Macarthur Baskets agree a refund to be a fair and reasonable outcome.

  • Defective products can be returned for a full refund within 7 days of acceptaence of delivery.
  • Products must be in unused condition with original packaging intact.
  • Large orders will be subject to restocking fees.
  • Refunds and returns last 7 days.
  • Some goods are exempt from being returned.
  • Change of mind is not eligible for refunds.
  • Return requests are accepted up to 7 days from recorded delivery.
  • Return requests due to product substitutions being used is not eligible for refunds.
  • The refund of shipping costs will be evaluated during the processing period, and in certain instances, shipping costs may not be eligible for a refund.

We will always work to produce a fair and reasonable outcome in relation to any return/refund requests.

Please contact our office for further details:

  • Telephone Toll Free: 1300 663 989 
  • Telephone Outside of Australia: +61 02 4388 6354
  •  email:

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